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Customer Support / Reply Desk

by recued-core v1 app_pack 11 views

Workflow pack for one-person-company customer replies. It turns Email / Outbox plus contact timeline context into a support desk: triage likely customer questions, draft a grounded reply from a selected mail thread, send only through the mail-send approval boundary, and watch the thread for the customer's next actionable response. The pack owns the support workflow, not any new mail primitive.

What this pack installs

Included recipes 11 pinned recipes

This pack installs the complete recipe workflow together. 2 supporting recipes run as background automation.

Show all 11 recipes

Trust & control

What installing this whole pack would let it do. Recued grants these permissions at install — review them there before approving.

Data it touches

Warehousedata.enrichmentdata.shareddata.maildata.calendardata.taskdata.notedata.commitmentdata.crm

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Tags

pack:customer-support-reply-deskcustomer-supportreply-desksupportemailmailoutboxsend-classworkflowsoloone-person-companycold-starttopic:contact_timeline_rollupstate:outbound-follow-up-response-watcherv3