Ticketing and Collaboration - Freshdesk
Freshdesk ticket lifecycle, conversations, time entries, satisfaction surveys, outbound messages, and collaboration threads. Generated from the hash-locked official Freshdesk API reference; no OpenAPI pin is claimed.
What this pack installs
- freshdesk-ticketing-collaboration Ingredient
Trust & control
What installing this whole pack would let it do. Recued grants these permissions at install — review them there before approving.
What it's allowed to do
Destructive
Web APIs
freshdesk-ticketing-collaboration
external change
Write: create_an_outbound_email · Always asksWrite: update_multiple_tickets · Always asksWrite: forward_a_ticket · Always asksDestructive: ticket_merge_api · Always asksDestructive: delete_a_ticket · Always asksDestructive: delete_multiple_tickets · Always asksDestructive: delete_an_attachment · Always asksDestructive: restore_a_ticket · Always asksRead: list_all_satisfaction_ratings_of_a_ticket · No approvalWrite: update_a_conversation · Always asksDestructive: delete_a_conversation · Always asksWrite: reply_to_forward · Always asksWrite: send_proactive_message · Always asksRead: retrieve_message · No approvalRead: surveys · No approvalWrite: create_a_survey_response · Always asksRead: view_all_survey_responses · No approvalRead: list_all_surveys · No approvalWrite: create_a_satisfaction_rating · Always asksRead: view_all_satisfaction_ratings · No approvalWrite: create_a_time_entry · Always asksRead: list_all_time_entries · No approvalWrite: update_a_time_entry · Always asksDestructive: start_stop_timer · Always asksDestructive: delete_a_time_entry · Always asksAdmin: create_a_thread · Always asksRead: get_a_thread · No approvalAdmin: update_a_thread · Always asksDestructive: delete_a_thread · Always asksAdmin: create_message_for_thread · Always asksRead: get_message_for_thread · No approvalAdmin: update_message_for_thread · Always asksDestructive: delete_message_for_thread · Always asksRead: get_quoted_text_for_message · No approval