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Zendesk Ticket Reply Closure Loop

by recued-core v1 app_pack 21 views

Workflow pack for Recued-sent Zendesk public replies. It composes the Zendesk capability pack with a closure ledger: send one public ticket reply through the existing Zendesk approval gate, persist only the connection/ticket reply-watch linkage in data.shared, and let a scheduled watcher re-read that exact ticket until Zendesk reports solved/closed or an owner-actionable status such as new/open. This pack does not replace Zendesk triggers, automations, views, macros, SLA policy, or helpdesk queue rules; it adds Recued-visible closure state for tickets Recued replied to.

What this pack installs

Included recipes 5 pinned recipes

This pack installs the complete recipe workflow together. 2 supporting recipes run as background automation.

Builds on

Trust & control

What installing this whole pack would let it do. Recued grants these permissions at install — review them there before approving.

Data it touches

Warehousedata.shared

About

Tags

pack:zendesk-ticket-reply-closurezendesksupportticketreplyclosureclosed-loopstate:zendesk-ticket-reply-closure-watcherworkflowsoloone-person-companyv3