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Support Gap Analyzer

by recued-core v1 action

Identifies high-frequency support topics missing KB coverage by extracting, aggregating, and comparing ticket data against existing articles.

How it works

Data fetch
▼ tickets ticket-list-reader-crm
Fetch list reader from crm
▼ kb_articles kb-article-list-reader-cms
Fetch article list reader from cms
▼
Process (12 steps)
⚠ guard guard
Stop if tickets is empty
■ hashed_tickets hash_replace
Anonymize sensitive fields for safe AI processing
✦ extracted ai-extract
AI extracts structured fields from data
■ topic_stats group_by
Group by question_topic
■ kb_titles map
Extract from each item
✦ matches ai-compare
AI compares two pieces of data
✦ parsed_matches ai-extract
AI extracts structured fields from data
■ frequent filter
Filter by condition
■ gaps filter
Filter by condition
■ sorted_gaps sort
Sort by
■ restored_data hash_restore
Restore anonymized fields back to real values
■ gap_table to_table
Format results as a data table
▼
Output
table gap_table

Settings (2)

Configurable at install. Defaults shown — change anytime in the extension.

lookback days number = 90
min occurrences number = 3

Tags

crmcms supportkbgap-analysiscrm

Details

14 steps 2 configurable settings recipe_id: analyze-support-gaps-crm

Install

Install in Recued View publisher Open Kitchen

If the webclient is not paired yet, copy analyze-support-gaps-crm and paste it after pairing.