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Knowledge Gap Analyzer

by recued-core v1 action

Identifies high-frequency support topics missing from knowledge base articles. Scalability note: For large ticket volumes, adjust `min_occurrences` or `lookback_days` to optimize performance.

How it works

Data fetch
▼ tickets ticket-list-reader-hubspot
Fetch list reader from hubspot
▼ kb_articles kb-article-list-hubspot
Fetch article list from hubspot
▼
Process (7 steps)
■ extract_kb_titles pluck
Extract title from each item
✦ gap_analysis ai-prompt
AI generates a response from a custom prompt (PII auto-protected)
skip: step.tickets is_empty
■ gap_analysis_safe coalesce
Use the first available value from: gap analysis,
■ gap_count count
Count items in gap analysis safe
■ gap_summary switch
Map gap count to one of: 0
■ format_gaps map
Extract from each item
■ gap_table to_table
Format results as a data table
▼
Output
summary gap_summary
table gap_table

Settings (2)

Configurable at install. Defaults shown — change anytime in the extension.

lookback days number = 90
min occurrences number = 3

Tags

hubspot supportticketsknowledge-basegap-analysishubspot

Details

9 steps 2 configurable settings recipe_id: analyze-support-ticket-gaps-hubspot

Install

Install in Recued View publisher Open Kitchen

If the webclient is not paired yet, copy analyze-support-ticket-gaps-hubspot and paste it after pairing.