Summarizes support ticket email threads into key action items.

How it works 9 steps

Inspect the data fetches, transforms, gates, and output this recipe runs.

Data fetch

▼ thread email-thread-reader-hubspot

Fetch thread reader from hubspot

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Process (8 steps)

■ skip_ai any

Check if any of the conditions are true

■ recent_thread slice

Take a subset of

■ hashed_thread hash_replace

Anonymize sensitive fields for safe AI processing

✦ ai_summary ai-summarize

AI generates a concise summary

skip: step.skip_ai equal true

✦ extract_fields ai-extract

AI extracts structured fields from data

skip: step.skip_ai equal true

■ restored_fields hash_restore

Restore anonymized fields back to real values

skip: step.skip_ai equal true

■ summary_blocks to_summary

Format results as a summary card

skip: step.skip_ai equal true

■ fallback_text template

Generate text from a template

skip: step.skip_ai equal false

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Output

summary summary_blocks

text fallback_text

Settings 3 configurable

Configurable at install. Defaults shown — change them anytime in Recued.

enable ai toggle = on

max messages number = 20

min messages number = 3