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Freshdesk Ticket Reply Closure Loop

by recued-core v2 app_pack 4 views

Workflow pack for Recued-sent Freshdesk public replies. It composes the Freshdesk capability pack with a closure ledger: send one public ticket reply through the existing Freshdesk approval gate, optionally set a configured Freshdesk numeric status such as Pending, persist only the connection/ticket reply-watch linkage in data.shared, and let a scheduled watcher re-read that exact ticket until Freshdesk reports Resolved/Closed or an owner-actionable status such as Open. This pack does not replace Freshdesk automations, dispatch rules, Observer/Supervisor rules, SLA policy, ticket views, native notifications, or helpdesk queue rules; it adds Recued-visible closure state for tickets Recued replied to.

What this pack installs

Included recipes 5 pinned recipes

This pack installs the complete recipe workflow together. 2 supporting recipes run as background automation.

Builds on

Trust & control

What installing this whole pack would let it do. Recued grants these permissions at install — review them there before approving.

Data it touches

Warehousedata.shared

About

Tags

pack:freshdesk-ticket-reply-closurefreshdesksupporthelpdeskticketreplyclosureclosed-loopstate:freshdesk-ticket-reply-closure-watcherworkflowsoloone-person-companyv3